At Customs Health Care Society, we believe your personal data is an ‘Amanah’ (Trust) – much like your donations – and are therefore committed to protecting it and being open and transparent about how we store and use your personal information.
This Privacy Policy outlines how we collect, manage, use and protect your personal information and has the following sections:
- Who are we?
- Lawful bases for collecting your data
- How do we obtain your personal information?
What information do we collect? - Sensitive Personal Information
- How do we use your information?
- Who do we share your information with?
- How we keep your information up to date?
- How long will we keep your information?
- How do we protect your information?
- How do we use cookies?
- Accessing and updating your personal information
- Changes to Customs Health Care Society’s Privacy Policy
Who are we?
Customs Health Care Society is a non-profit, non-govt. charitable organization registered under section 2(36) of Income Tax Ordinance 2001. It has already signed an MOU with ministry of economic affair division for collecting donations from other countries. CHCS is working around the world to help the affects of earthquakes, floods, internal conflicts and wars. CHCS has been delivering aid and development programmes to transform the lives of the world’s most vulnerable communities, by developing health and educational infrastructures, supporting access to safe water sources and creating opportunities for livelihoods along with providing emergency relief during disasters and natural calamities.
Lawful bases for collecting your data
CHCS, like all charitable organization, needs a lawful basis to collect and use your personal data. Under article 6 of General Data Protection Regulation (GDPR), there are six lawful grounds for processing data, of which the following are more relevant to Customs Health Care Society’s activities:
- Consent: where an individual has given us clear consent to process personal data e.g. when we have obtained your consent to contact you by email, phone or SMS.
- Contract: the processing is necessary for a contract we have with an individual e.g. contracts of employment we have staff or in some cases contractual arrangements with volunteers.
- Legal obligation: the processing is necessary for us to comply with the law e.g. we are legally required to hold donor transaction details for Gift Aid and accounting/tax purposes.
- Legitimate interest: the processing is necessary to achieve a legitimate interest e.g. if you donate towards a Water Hand Pump or a drinking water well, CHCS will share your unique Donor ID and name with our partners to have the permanent plaque engraved with your name on it and to report back to you with photos and address of the hand pump or drinking water well.
How do we obtain your personal information?
Personal Information is collected from you when interacting with Customs Health Care Society, for example this could be when you:
- Support our work by donating
- Inform us of your fundraising activities
- Make an enquiry
- Request information from our support team regarding our projects or your sponsored projects
- Share your feedback
- Make a complaint
- Sign up for an event
- Register as a volunteer
- Apply for a job
- Contact us or become involved with us in any other way not listed above
What information do we collect?
When you communicate with us we may collect ‘personal information’. This may include your name, address, email address, telephone numbers, bank account details and whether or not you are a tax payer, so we can claim Gift Aid.
Other personal details may be collected, based on the services sought from Customs Health Care Society.
Sensitive Personal Information
Customs Health Care Society does not collect sensitive personal data concerning our supporters unless it is deemed necessary to do so – such as participating in challenge events or international trips – to ascertain what services you require in order to offer you the relevant support. Before collecting any sensitive personal information about you, we will make it clear what information we are collecting and why we need it.
All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer relevant, is never shared with third parties, and is available to you at any point should you wish to see it.
How do we use your information?
CHCS will use your information for the following purposes:
- Providing you information about our activities and services
- Keeping you updated of our fundraising campaigns and events
- Responding to your enquiries and complaints
- Providing you with services, products or information you have requested, like water hand pump feedback reports
- Processing your donations
- Sending you a receipt to confirm your donation (unless requested otherwise)
- Processing Gift Aid donations
- Process a job or volunteering application
- Staff administration
- Complying with our legal obligations, policies and procedures
- Administering records
Who do we share your information with?
CHCS will not forward your details to any third parties. However CHCS may sometimes share your information with our trusted service providers who are authorized to act on our behalf and partner organizations who work on our behalf, or whom we work with in partnership to deliver our projects. CHCS may also use companies to deliver services and process your data on our behalf, including the delivery of postal mail, sending emails and text messages, processing card details and analysing stakeholder trends to assist us in offering better services to our supporters.
CHCS will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant and lawful request in writing).
How CHCS keeps your information up to date
Where possible, we try to keep your records up to date using publicly available sources; for example, using the Post Office’s National Change of Address database and the National Bereavement Register. However, we really appreciate it if you let us know if your contact details change.
How long CHCS will keep your information?
CHCS will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to Gift Aid for at least seven years to comply with HMRC rules.
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
How CHCS protects your information?
CHCS ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.
CHCS undertakes regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers.
CHCS use external companies to collect or process personal data on our behalf (such as JustGiving and Eventbrite). We do comprehensive checks on these companies before we work with them, especially regarding how they manage the personal data they collect on our behalf, or have access to.
Despite all of our precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect your personal information using strict procedures and security features to prevent unauthorised access, we cannot guarantee the security of any information you disclose to us online, and you must understand that you do so at your own risk. However, any payment card details (such as credit or debit cards) we receive through our website are passed securely to our payment processing providers who meet the required Payment Card Industry (PCI) Security Standards. CHCS does not store your credit or debit card details at all following the completion of your transaction. All card details are securely destroyed once the payment or donation has been processed.
How do we use cookies?
Customs Health Care Society uses cookies on this website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie, which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes.
CHCS may also use that information to recognize your computer when you visit our website and to personalize our website for you. If you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, this can have a negative impact on the usability of many websites, including this one. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.
For more information about cookies, please also see the About Cookies website.
Accessing and updating your personal information
You can request access to any information CHCS holds about you by contacting our support team at Customs Health Care Society, 449 – Jahanzeb Block, Allama Iqbal Town, Lahore, Pakistan.
Your personal preferences and keeping your data accurate is of utmost importance to us. If at any stage you do not want to hear from us or want to update your details you can write, email or call us on the contact details shared above.
Any email we send you will contain information about how to unsubscribe from email marketing communications. During any phone conversation you have with us, please feel free to let us know how you prefer to be contacted.
Changes to Customs Health Care Society’s Privacy Policy
CHCS may update the terms of this Privacy Policy from time to time. Please do revisit this policy each time you consider giving your personal information to Customs Health Care Society.
The above privacy policy has been updated by the Customs Health Care Society on 12th May, 2022.